WhatsApp & iMessage automation · Tampa, FL
Your customers already message you on WhatsApp and iMessage. Tality sets up a verified business sender on both, trains the AI on your business, and runs the conversations — replying in seconds, booking the appointment, sending confirmations, and handing anything sensitive to your team. Every thread lands on the same CRM record as your calls and chat.
The Tality difference
White-glove service that builds, tunes, and continuously improves your AI — so you get everything an in-house AI team would give you, without ever having to hire, train, or manage one.
We build it, test it, and tune it. No dashboards to learn, no prompts to write, no AI hire to make.
As your calls, customers, and services change, we keep refining the agent to match — every month, not just at launch.
When new AI capability ships, we roll it into your platform automatically — you get the upgrade, not the R&D bill.
“Your AI team behind the scenes — boosting customer satisfaction and revenue, complementing your marketing, customized to you, always improving.”
We run WhatsApp and iMessage through the same AI that handles your calls and web chat, so a customer gets the same answers, the same booking link, and the same follow-up no matter which app they message from.
The app your customers already have open
Blue bubbles that actually get read
WhatsApp and iMessage automation is more than an auto-reply. These are the workflows we build, launch, and keep tuning on both channels.
01
The AI answers every WhatsApp and iMessage thread from your own information — hours, services, pricing policy, location — at any hour, without a person watching the inbox.
02
Qualifies what the customer needs and books the appointment into the calendar you already use, without sending them off to call or fill in a form.
03
Sends the confirmation, the reminder, and the reschedule link on the channel the customer chose, so fewer appointments turn into no-shows.
04
Follows up with new leads who asked a question but did not book, on a schedule you approve, and stops the moment they reply or book.
05
Reaches customers who have not booked or bought in 60, 90, or 180 days with a personal message that gets read, not filtered.
06
Escalates to the right person on intent or sentiment — an upset customer, a large order, a sensitive question — with the full thread attached.
07
Every WhatsApp and iMessage conversation is synced to the CRM alongside voice, web chat, SMS, and email, so your team sees the whole history.
08
Opt-in records, opt-out handling, and communication controls are configured from day one, so campaigns stay compliant and senders stay verified.
How we work with you
Tality is a white-glove AI automation agency and implementation partner — not a software vendor. We come into your business — in person, if you are anywhere around Tampa Bay — map how it actually works, find the opportunities, and set the whole system up for you.
01
A strategy call to map your workflows, bottlenecks, and biggest missed-lead opportunities.
02
A custom automation plan: what to build first, what it connects to, what it is worth.
03
We configure the agents, connect your CRM, and set up every workflow. You don’t touch it.
04
We monitor, tune, and improve it — ongoing, not a one-time setup.
It is an AI that answers your business’s WhatsApp and iMessage conversations the way your best team member would: it replies straight away, answers questions from your own information, books the appointment, sends confirmations and follow-ups, and hands the thread to a person when it should. Tality builds it, trains it on your business, and runs it for you.
No. WhatsApp customers message you in WhatsApp, and iPhone customers get native blue-bubble iMessage. Anyone who cannot receive iMessage gets the same conversation by SMS automatically.
Yes. We set up a verified WhatsApp Business profile and a verified iMessage business sender with your brand name and logo, so customers see who is messaging them instead of an unknown number.
Yes. It asks your qualifying questions, offers open times, and books into the calendar or booking system you already use, then sends the confirmation and reminders in the same thread.
You set the rules — a customer asks for someone, the tone turns negative, an order is large, or the topic is sensitive — and the AI hands the thread to the right person on your team with the full history, so nobody asks the customer to repeat themselves.
In most cases, yes. Every thread syncs to one contact record alongside your calls, web chat, SMS, and email, and we wire it into the stack you already run — Apple Business Chat, Twilio, GoHighLevel, HubSpot, Salesforce, Google Calendar, Zapier, Make, and custom APIs among them.
We build every workflow with opt-in records, opt-out handling, and communication controls, and we follow each channel’s sender rules. Final compliance depends on how your campaigns are configured and run, so we review it with you for your use case.
Tality’s pricing is custom. It depends on your message volume, the channels you run, integrations, and how many workflows we build. We quote it on a 20-minute strategy call after looking at how customers reach you today.
Yes. Tality is based in Tampa, FL. Anywhere around the bay — Tampa, St. Petersburg, Clearwater, Brandon, Riverview and the surrounding cities — we run discovery on-site and are there for launch. Businesses elsewhere in the US and Canada get the same build and management over video.
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