Vacant
Missed calls, empty units
A missed leasing call isn’t a missed message — it’s a prospect touring the complex down the street while your unit sits another month.
Multifamily · Leasing · Resident support · Property management
Custom AI Automation for Apartment Complexes & Rentals.
More tours. Happier residents. Less pressure on your team.
Tality builds and manages AI agents that handle your calls, messages, leasing questions, tour scheduling, resident requests, and follow-ups — so your team never misses a qualified prospect and stays focused on leasing, operations, and resident experience. 100+ languages. Live in days. No extra headcount.
Live · Leasing office
After hours
While the office was closed
A tour booked. A work order logged.
Tour scheduled
2-bed inquiry → tour booked
Saturday · 11:00 · confirmed by text
Maintenance intake
Unit 4B → dishwasher leak
Work order logged · non-emergency
InquireTourLeaseSupportRenew
Why units sit
Every Missed Inquiry Is a Vacant Unit Waiting to Happen.
Every leasing office knows these gaps. Few have the staff hours to actually close them.
Mid-tour
One agent, two places
Your leasing agent is walking a tour while the phone rings. Whichever one they choose, the other walks.
2 AM
Maintenance keeps no hours
Leaks and lockouts don’t wait for the office to open. After-hours calls land on voicemail — or on whoever drew the on-call short straw.
Hours
Follow-up that comes too late
Renters apply where the answer comes first. A follow-up that takes hours loses to the property that replied in seconds.
Find your community
Different Properties. The Same Leasing Desk.
One leasing and resident desk, scripted to your properties, your availability, and your policies — whatever you manage.
Apartment Communities & Multifamily
Every leasing line answered — every tour on the calendar.
Garden-style communitiesMid- & high-riseMixed-use propertiesLease-up properties
Single-Family Rental Portfolios
One front desk across every door you manage.
Scattered-site portfoliosBuild-to-rent communitiesDuplexes & townhomesMid-term rentals
Student & Senior Housing
The right tone for students, parents, and families alike.
Student housingSenior & 55+ communitiesCo-livingWorkforce housing
Property Management Companies
Portfolio-wide coverage — without portfolio-wide headcount.
Third-party managersRegional operatorsHOA & condo managementOwner-operators
The leasing loop
Every Inquiry, Tour, and Renewal — End to End.
From the first ring to the renewal, Tality runs the leasing funnel and resident desk your team can’t sustain between tours.
From inquiry to signed lease
01 · Leasing Inquiry
A prospect calls, texts, or chats — availability, pricing, specials — and gets an instant answer, 24/7, in 100+ languages.
02 · Qualify & Route
Asks the right questions — move-in date, unit type, budget — and routes each inquiry to the right property and team.
03 · Tour Scheduled & Confirmed
Books the tour against your team’s real calendar, then confirms and reminds so it actually happens.
04 · Application Follow-Up
Nudges the application forward by voice and text — answering questions until it’s submitted, not stalled.
From move-in to renewal
05 · Signed Lease
Answers move-in and move-out questions and keeps the handoff smooth — from approved application to keys in hand.
06 · Resident Support
Takes maintenance requests with unit and access details, answers resident FAQs, and covers after-hours — emergencies escalate to a person.
07 · Renewal Follow-Up
Reaches residents ahead of lease-end with timely, on-brand renewal outreach — so good residents stay.
Ideal for
Leasing inquiriesTour schedulingAvailability questionsPricing & specialsMaintenance requestsResident FAQsRenewal follow-upMove-in / move-out questionsAfter-hours support
Omni-channel intake
Six Channels. One Leasing Desk.
Tality answers, captures, and follows up across every channel — so you never miss a lead or resident inquiry.
Inbound / Outbound Voice Agents
Answers every leasing line 24/7 — and makes the follow-up calls your team can’t get to.
iMessage / Text
Confirms tours, nudges applications, and answers residents where they actually reply.
Web / Voice Chat
Turns website visitors into scheduled tours before they click away to the next listing.
Meets international prospects and residents on the channel they already use.
Ringless Voicemail
Drops friendly reminders and renewal touches without ringing anyone’s phone.
Handles availability requests, application questions, and resident notices end to end.
Exclusive features
Built for the Way Communities Run.
Purpose-built workflows for leasing, residents, and property operations — request a demo to see more.
Tour Scheduling
Books tours against your calendar, sends confirmations and reminders, and reschedules without the back-and-forth.
Maintenance Intake
Logs requests with unit, issue, and access details, opens the work order, and escalates emergencies to a person immediately.
Renewal Follow-Up
Reaches residents ahead of lease-end with timely, on-brand renewal outreach — before the move-out notice arrives.
Resident FAQ
Answers the questions your office repeats all day — hours, amenities, policies, parking, pets — instantly, on every channel.
Review & Reputation
Requests reviews at the right moments, so happy residents say so where your next prospects are looking.
Insights & Reporting
Shows every inquiry, tour, work order, and follow-up — what came in, what was handled, and what needs a human.
Integrates with your CRM, calendars, and property-management systems.
Capabilities
Built to Catch Every Lead and Late-Night Call.
24/7
leasing lines & resident support answered
100+
languages spoken & written, automatically
Six
channels — voice, text, chat, WhatsApp, voicemail & email
Days
to go live — we build, train & operate it
FAQ
Apartment & Rental Questions, Answered.
Will it work with our property-management system and CRM?
In most cases, yes — through native connectors plus Zapier, Make, and custom APIs and webhooks, alongside your calendars and phone lines. Tell us your stack on the demo and we’ll map it.
How does maintenance intake work — what about emergencies?
The AI logs the unit, issue, and access details and opens the request in your workflow. Anything urgent — water, gas, lockouts, no heat — escalates to your on-call person immediately, following the rules you set.
Can it actually schedule and confirm tours?
Yes. It books against your team’s real availability, sends confirmations and reminders, and handles reschedules — so tours happen instead of evaporating.
Our prospects and residents speak many languages. Covered?
Yes — the AI speaks and writes 100+ languages automatically, switching to match whoever is on the line, in every channel.
How fast can we go live?
Days, not months. We build, train, and operate everything — scripts, routing, escalation rules — configured to your properties and policies.
Does this replace our leasing and office team?
No. It handles the repetitive first layer — calls, availability questions, scheduling, intake, follow-ups — so your people focus on tours, residents, and the property. Conversations transfer to a person anytime.
Leasing lines open · 24/7
Let Tality Handle the Automation. You Handle the Community.
Book a 20-minute demo and watch your own leasing calls, texts, and resident requests answered, scheduled, and followed up — live, in your community’s voice.